Shipping and Returns

Our work

At Alkira, every sartorial creation comes to life only on order . For this reason, time, combined with patience and meticulous dedication, represents our most important resource. This philosophy applies both to standard sizes and, even more so, to made-to-measure creations. Our delivery times are different from those of traditional e-commerce, reflecting our artisanal and sartorial approach.

 

Production Time

Typically, in our tailoring laboratory we take about 7 working days to make a garment. However, during periods of high demand, times may extend up to 14 working days.

If you need delivery by a specific date, please let our customer service know before completing your online order. We will check the feasibility and give you a confirmation.

For updates on your order or shipping information, contact our customer service via email at: support@alkiracollection.com or via the "Contact Us" section.

 

Shipping

We ship nationally (Italy) with Poste Delivery Business Express .

National Shipping and Delivery Methods

Shipping costs in Italy are € 7 . We deliver throughout Italy, except for Livigno, Trepalle and Campione d'Italia.

Usually, delivery takes 2-3 working days (Monday to Friday, excluding Saturdays and holidays). Times may vary depending on the destination.

You can choose between home delivery , delivery to a Post Office or a PuntoPoste point (Collect Point, Locker).

In case of absence at the time of delivery, the package will be deposited at the courier or at a collection point.

 

Payments

For your purchases, we offer different payment methods:

  • Bank transfer;
  • Credit and debit cards (Visa, Mastercard, American Express and others);
  • PayPal;
  • Pay and Google Pay.

Please note that the availability of some methods may vary depending on the geographic area and the amount of the order. At the time of purchase, you can select the option you prefer.

Cancel order

Orders placed in Alkira Collection are binding and can be cancelled only if the products have not yet been shipped, by written communication via email to support@alkiracollection .com . In the event of an order already processed, the Customer must exercise the right of withdrawal.

Only for those who purchased via PayPal: In case of cancellation after confirmation (due to error, second thoughts or multiple orders), our administration reserves the right to retain 3.5% of the total amount to cover PayPal fees .

 

Return Policy

If you are not satisfied, you can withdraw within 14 working days of receipt by writing to support@alkiracollection.com .

Here's how to do it:

  • Communicate your desire to return within 14 days of delivery to support@alkiracollection.com or via the "contact us" section.
  • Return the product within 14 days of receipt, respecting the return conditions (which you can find below⬇);
  • Return shipping costs are at your expense (unless otherwise agreed). For domestic returns, you can use Poste Delivery Business Reverse.
  • After verifying the integrity of the product, we will refund you the amount within 14 working days, deducting the return amount.

 

The right of withdrawal is valid if you fully respect these conditions:

  • Contact customer service via the "contact us" area or via email at support@alkiracollection.com promptly, with delivery of the return to the courier within 14 working days of receiving the order.
  • The item must not be used , washed , damaged or stained ;
  • The identification tag must be attached (as delivered);
  • Products must be returned intact in their original packaging , with protected shipping.
  • The return of products must take place in a single shipment.

 

Refund times and methods

After the Seller has received your return and checked that all the requirements have been met, you will receive an email confirming acceptance of the return. The refund is returned via the same payment method used for the purchase. Instead, all shipping costs at the time of purchase and at the time of return remain the responsibility of the customer .

 

Returns / cancellation of orders with Paypal payment method:

By purchasing with PayPal, the return of your order does not include any withholding. In case of cancellation after confirmation (due to error, change of mind or multiple orders), our administration reserves the right to withhold 3.5% of the total amount to cover PayPal fees .

Refund times depend on the payment method:

  • Card (credit/debit): Refund handled by the issuing company, usually within a few days. The value date remains the date of the charge.
  • Bank Transfer: Credit to the indicated account within 14 days, subject to the correctness of the data.
  • PayPal: Immediate refund to PayPal account; times on linked card depend on the institution.
  • Vouchers/Gift Cards: Total or partial reactivation of the voucher/gift card.